BRAND NEW SALES TEAM
OCTOBER 2009
With Jack off to raise money and get fit for his charity walk of the Great Wall of China, we are delighted to have formed a brand new sales team, trained by Jack and seen here!
James is no stranger to our customers and takes over Jack’s position in charge of the department. Both he and Jan are delighted to have added Luke and Dylan to the team. Both have strong marketing backgrounds and are keen to do more on the customer service and sales side and the three together make for a balanced and exciting team which Jan backs to take the company racing forward in the next few years.
A LITTLE EXTRA
NOVEMBER 2009
As the new team settles in the sales office, everyone is brainstorming as to what else we can do for our customers. Firstly, the sales team are going to have specialist areas, so if you are from a hotel, ask for James, deal with the commercial side ask for Luke or deal with residential then ask for Dylan. In addition, we are also keeping a small selection of stock carefully guarded that, in this price aware age, we can give regular customers a discount on – either for display or on a particularly price conscious job. If you are interested in this, please speak to sales and they will do everything they can to help you.
QUALITY CONTROL INCREASES
AUGUST 2009
Quality is paramount to everything we do. Every department runs its own internal check points but nowhere is this more vital the despatch, the final point of packing and departure.
We are, therefore, absolutely thrilled to have Andrew Miller join us. It has taken us all year to hunt down absolutely the right person for this position. Andrew comes from a background predominately in museum class picture framing and is therefore highly qualified to ensuring both the fine detail and quality that is so essential to this department.
WHEN SPEED MATTERS
JULY 2009
As lead times have become more and more pressured, we are streamlining our systems with a specialist consultant in order to speed up and be able to meet more and more of the requests we have to beat what are already extremely short deadlines.
While our average has always been 4-6 weeks, we always welcome calls that ask us if we can do faster. We don’t promise we can – but more often than not the answer is yes.
On top of that, we are bringing in regular stock sales that our sales department can send you current lists of. These items are, of course, available immediately – and a discounted price never harms either!
MORE OF A REMINDER THAN A WHAT’S NEW!
JUNE 2009
Just to remind all our customers that we can do special colours for you! We match to dulux, farrow and ball, paint and paper library, RAL, and many others. If you send us a chip plus the code, we will be away.
While we are on the subject, we do also do matching of wood stains too. Once again, all we need from you is a sample.
On special effect paint finishes, we can often do these but we do always need to see the sample first before committing!
10 Year Anniversary!
A True Decade Of Excellence!
MAY 2009
On May 1st, 2009, Jan Cavelle Furniture will be celebrating its 10 Year Anniversary.
Since the company’s formation in May 1999, Jan Cavelle Furniture has evolved beyond all recognition. What started as a tiny cottage industry in the middle of the countryside has morphed into a business spreading over two factories, with a flexible production capacity to not only handle the high quality bespoke pieces that it originally became known for, but its own broad and comprehensive product lines and a productivity level that copes with the one-offs through to short runs for the hotel and leisure market.
Unheard of back then, The Jan Cavelle Furniture Company is now a nationally known brand and delighted recipient of many awards. The thriving business is proud to boast having sent furniture worldwide to embassies, yachts, private homes and hotels.
"What started out 10 years ago on a shoe-string budget has steadily grown into a business far exceeding anyone's expectations," said Jan Cavelle, UK founder and Managing Director. "We are all very proud of this accomplishment and grateful to our customers and employees who helped get us here."
Upholstery gets a re-vamp!
APRIL 2009
In fact, this month’s what’s new is shown in the current brochure but we thought it was time to show you the versatility of our talented upholstery department. For years, all our dining chairs have tended to go out with standard double piping thereon, but now studs are back in fashion, along with single piping. We can also put secondary fabric on in stripes. There is virtually no end to the combinations to achieve the end result, as with all our pieces, of something totally personalized to your needs and taste. Our sales department, or indeed our upholsterer will be happy to talk through your requirements.
Customer service gets top priority
MARCH 2009
Jan and the management are absolutely committed to improving the levels of customer service. The last few weeks have seen a massive hunt through seemingly hundreds of applicants to get absolutely the right person to fill this crucial role. We are delighted to report that the hard work has paid off and that we have appointed Stephen Shepperson to the role. Stephen brings a great deal of experience in both customer service and logistics to the role and is committed to working with us to establish ever heightening goal posts of delivering what you, the customer, is looking for.
Higher and Higher Quality – new appointments
& new check points
FEBRUARY 2009
We have been doing a huge company restructure to gear up for the large volume of enquiries flooding in from the new brochure. Among the new appointments are a new overall Head of Quality and Production, Rob Churcher. Both of these are new appointments aimed to bring our quality of both goods and services ever higher. The entire company is re-geared towards this and you can see our new company mission statement and values and customer service statement displayed.
COMPANY MISSION STATEMENT
Our aim is to offer the best combination of service and furniture in the UK trade markets.
Gold Installation
Service Launched
JANUARY 2009
Optional levels of delivery and installation are introduced. This includes the new Gold Service, where we pre-visit site, working out all details and checking access and then unpack and fully install furniture on the day of delivery. For you the customer, less worry, less work, less chance of last minute hiccups. Altogether better.
